GoPro Reviews
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I spoke with a lady called Maricar who couldn’t do enough to help me out. Problems resolved and I’m over the moon.
I had subscription issues, and didn’t receive the discounts on an accessories order I made, and once I’d read the reviews I was certain that this would not turn out the way I’d hoped.
Anyway the subscription issue is now resolved and I have the outcome I had hoped, as I said I spoke with a lady and she was absolutely brilliant.
I would recommend that if you do have a problem, try to contact them through the support page the very minute they open, this worked for me and I got a call back straight away.
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Copy of my complaint. still waiting on reply... to whom it may concern, following my lengthy phone discussion today with kate from customer support regarding "faulty dive housing" resulting in complete camera failure, i'm sending you photos that you requested. yesterday i purchased a dive housing from one of your official agents here in waikiki hawaii, the bike factory and the first time i went to use it today, the housing has leaked and now has completely damaged my camera and memory card holding all our photos of our holiday. as discussed, i believe the product that was sold to me to be faulty and i'm now requesting that you replace my dive housing and my camera that was damaged due to this faulty gopro product. this should be a non issue to a reputable company such as yours and rectified and replaced in good faith. i find it very disappointing that so far you have acknowledged possible fault but not offered any suitable compensation to reimburse me for losses that your faulty product has caused to my own personal equipment. i find the 40% discount as compensation to replace damage caused by your faulty product not acceptable. in summary, as the goods sold to me are defective, by law, it is your responsibility to replace the defective and damaged products it has caused. i await your reply by return with this matter.
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Can you share a success story using gopro?
“No they are a terrible company people should stay well away from them”
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How easy is it to get a hold of customer service at gopro?
“Haha...Not even an hourglass would suffice. PHONE SUPPORT = NON EXISTENT Line automatically disconnects or rings and rings until you hang up or the line disconnects. Chat Support (After 8 Chats - NO RESOLUTION(s) FOR THE SAME PROBLEM(S)”
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Copy of my complaint.. still waiting on reply... to whom it may concern, following my lengthy phone discussion today with kate from customer support regarding "faulty dive housing" resulting in complete camera failure, i'm sending you photos that you requested. yesterday i purchased a dive housing from one of your official agents here in waikiki hawaii, the bike factory and the first time i went to use it today, the housing has leaked and now has completely damaged my camera and memory card holding all our photos of our holiday. as discussed, i believe the product that was sold to me to be faulty and i'm now requesting that you replace my dive housing and my camera that was damaged due to this faulty gopro product. this should be a non issue to a reputable company such as yours and rectified and replaced in good faith. i find it very disappointing that so far you have acknowledged possible fault but not offered any suitable compensation to reimburse me for losses that your faulty product has caused to my own personal equipment. i find the 40% discount as compensation to replace damage caused by your faulty product not acceptable. in summary, as the goods sold to me are defective, by law, it is your responsibility to replace the defective and damaged products it has caused. i await your reply by return with this matter.
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